Shipping policy

Please find the below frequently asked questions regarding SuperheroDIY's shipping and delivery.

What qualifies for the free shipping promotion?

All items on our site, except heavy items which are designated in their description as such, qualify for free shipping when the order total exceeds $39. If a discount code brings the total below $39.01, free shipping does not apply.

Heavy or larger items, such as the Hero Pod, may be excluded from the free shipping promotion due to weight or overall size.

Do you have expedited shipping options?

Need a package shipped faster? We have two expedited shipping options available during checkout. Once you’ve entered your shipping address, available options will appear on the shipping page.

If the expedited option isn’t shown and you need your item sooner, please email us at info@superherodiy.com.

How do I track the status of an order?

You can view all order and shipment statuses by logging into your account. When your order ships, you’ll receive an email with a list of all items included and a link to the tracking information.

How often do you ship?

Most items are made to order, but some are kept in stock. For ready-to-ship items, we ship every day except Sunday and holidays. Once your item ships, you’ll receive an email confirmation with tracking details.

What if I need my package to arrive on a specific date?

We can’t guarantee delivery on a specific date, as carrier delays are outside our control. However, we can often adjust your shipping date to get as close as possible to your desired arrival time. Contact us directly or note your preferred delivery date at checkout.

Where does SuperheroDIY ship?

SuperheroDIY ships via our website to the United States and U.S. military addresses (AE, AA, AP). We do ship internationally from our eBay store.

Why is my order shipping next week?

Your item is likely a made-to-order product that needs to be produced prior to shipment. Once ready, it’s packaged and shipped the next business day. You’ll receive an email notification once your order ships, including a tracking link.

What if my tracking number shows my order as delivered, but I haven’t received it?

All orders are shipped to the address provided at checkout. Once a carrier updates the tracking status to “Delivered,” the shipment is considered successfully fulfilled and ownership transfers to the recipient. At that point, SuperheroDIY is not responsible for lost, stolen, or misplaced packages.

If you’re unable to locate your order, please follow these steps:

  1. Check your surroundings: Inspect all potential delivery locations around your property, including porches, garages, side doors, and mailboxes.
  2. Ask around: Check whether a household member, neighbor, or building manager accepted the package on your behalf.
  3. Contact your local post office: Provide your tracking number and address. USPS can often confirm the delivery location or assist in recovering misdelivered mail.

If the package still can’t be located, you can submit a Missing Mail claim directly with USPS at https://www.usps.com/help/missing-mail.htm.

If you suspect theft, we recommend filing a police report. Mail theft is a federal offense and should be reported to local law enforcement.

Should the package be returned to us for any reason, we’ll issue a full refund once it’s received back at our facility.