Shipping

Please find the below frequently-asked-questions (FAQ) regarding SuperheroDIY's shipping and delivery:

 

Do you have expedited shipping options?
Need a package shipped faster? No problem! We have two expedited shipping options for you to choose from during checkout! Once you have given a shipping address, a list of shipping options will be generated for you on the shipping page.
If, for some reason, the expedited option is not available and you definitely need your item quicker, please email us at info@superherodiy.com.

How do I track the status of an order?
You can see which orders have shipped, and whether you have future shipments scheduled by logging into your account. When we ship each box, you will receive an email with a list of all the items on your order and a link to tracking information.

How often do you ship?
Most of the items we ship are made to order, however we do have some items already in stock. For the items that are in stock (or are ready to ship), we ship every day of the week except Sunday. Once your item is shipped, you will receive an email with a list of all the items on your order and a link to tracking information.

What if I need my package to arrive on a specific date?
We can't guarantee that a package will arrive on a specific date because of possible shipment issues that can occur while the package is with our carriers (and thus out of our control), but we are happy to adjust your shipping date to get as close as possible to a specific arrival time. Simply contact us to let us know of your desired date, or specify it in the notes at checkout.

Where does SuperheroDIY ship?
SuperheroDIY ships to all US states and military addresses (AE, AA, AP). In order to ensure rapid delivery, we do not ship internationally at this time. 

Why is my order shipping next week?
Your item is likely a made to order item, which will need to actually be created prior to shipment! Once your item is ready to go, it will be packaged and sent out the next day. You will receive an email when your item does ship, with a list of all the items on your order and a link to tracking information.